Portuguese Language Expert

Key Responsibilities

• Manage a portfolio of Portuguese-language customer accounts, including past-due invoices, delinquency items, credit memos, write-offs, additional interest, and reconciliation follow-ups.
• Communicate with customers, sales support, accounts receivable, and internal Oracle Finance stakeholders to resolve payment issues and account discrepancies.
• Collect outstanding invoices from past-due accounts in line with finance policies, contractual terms, and customer engagement standards.
• Support recovery of overpayments from current and former employees, partnering with departmental managers to identify issues and reduce repeat occurrences.
• Conduct pre-sale credit risk evaluations, assess customer payment ability, and prepare recommendations to support credit approval decisions.
• Identify deteriorating credit situations and recommend appropriate mitigation, escalation, or recovery actions.
• Prepare accurate collection reports, portfolio updates, account summaries, and status reports for internal review.
• Enforce contractual payment terms and available remedies while maintaining professional, customer-focused communication.

Requirements & Tech Stack

• Portuguese language proficiency for customer and stakeholder communication.
• Hands-on experience managing overdue invoices, delinquent accounts, credit memos, write-offs, reconciliations, and payment follow-up.
• Ability to assess account risk, customer payment ability, and deteriorating credit situations.
• Strong communication, negotiation, follow-up, and stakeholder management skills.
• Ability to prepare collection reports, account updates, and portfolio status summaries.
• Working knowledge of Microsoft Excel and finance / ERP systems.

Qualifications

• 2 to 5 years of experience in collections, accounts receivable, credit control, credit risk, order-to-cash, billing, or finance operations.
• Good to Have: Experience in Oracle Finance, global finance operations, shared services, or multinational finance environments.
• Good to Have: Experience supporting Brazil, Portugal, LATAM, or other Portuguese-speaking customer portfolios.
• Good to Have: Exposure to Oracle ERP, Oracle Cloud Financials, SAP, NetSuite, or similar finance systems.
• Good to Have: Understanding of contractual payment terms, dispute management, credit approvals, and customer risk evaluation.
• Good to Have: Educational background in commerce, accounting, finance, business administration, or a related field.