Email & Chat Process Intern
Crossing Infotech
IndiaFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Any graduate
- Must know
- OperationsMicrosoft Office
- Nice to have
- Customer service
- Work
- On-site in India · internship
- Pay
- Not stated by the employer.
- Skill demand
- Customer service60%Operations15%Microsoft Office6%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Internship
Crossing Infotech is seeking enthusiastic and communication-oriented individuals for the position of Email & Chat Process Intern. This internship offers practical exposure to professional email communication, customer query handling, written support, and service operations.
Key Responsibilities
- Respond to customer queries through email and chat channels.
- Provide clear, polite, and professional written responses.
- Understand customer concerns and share relevant information.
- Maintain records of customer interactions and follow-ups.
- Escalate complex queries to the appropriate team members.
- Follow communication guidelines and standard operating procedures.
- Support daily reporting and customer service activities.
Requirements & Tech Stack
- Good written English communication skills.
- Basic computer knowledge and internet handling skills.
- Ability to write professional emails and messages.
- Good typing speed with accuracy.
- Patience and a customer-focused approach.
- Strong attention to detail and willingness to learn.
Qualifications
- Students or graduates from any stream can apply.
- Basic knowledge of MS Office or Google Workspace is beneficial.
- Previous experience in customer support is an advantage but not mandatory.
- Freshers interested in email and chat support are welcome.
Duration: 1–3 Months
Work Mode: Remote
Location: India
Stipend: ₹16,500 per month