Customer Service Associate

Piper Companies - Durham, North Carolina

Onsite Position

Key Responsibilities

• Provide excellent customer service via phone, email, chat, and video interactions.
• Respond to customer inquiries, resolve issues, and escalate concerns as needed.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with internal teams to ensure timely and effective resolutions.
• Continuously improve the customer experience through feedback and process enhancements.

Qualifications

• BACHELOR'S DEGREE is required.
• Interest in a customer service role.
• Strong verbal and written communication skills across multiple channels.
• Ability to multitask and manage various customer interactions.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving skills and attention to detail.

Compensation

• Salary: $47,500
• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, Sick Leave.