Patient Administrative Coordinator

About the Role

Team Rehabilitation Physical Therapy is seeking an outgoing, dynamic individual to be the first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy.

Key Responsibilities

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members, and anyone else involved in the patient’s care, including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely, and professional manner. Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support clinic performance by preparing management information, inputting data from in-house research, and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.
• Multitask in a fast-paced, demanding environment while staying on top of daily reports and tasks.
• Perform additional duties as assigned by the clinic director.

Requirements & Tech Stack

• High school graduate or equivalent.
• Solid basic computer skills.
• Electronic medical and billing record system proficiency (implied).

Qualifications

• No prior experience or education required.
• Experience in a patient-centered healthcare position is an advantage but not necessary.
• Excellent verbal and written communication skills.
• Commitment to diversity, equity, and inclusion.