Assistant in Training

About the Role

The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill the mission statement: "to create the most enjoyable shopping experience possible for our Guests." The Assistant Manager position is a progression from the AIT position.

Key Responsibilities

• Sales Generation and Guest Service:

• Greet Guests with a friendly, engaging attitude and provide legendary service.

• Answer questions regarding the store and its merchandise.

• Recommend, select, and help locate or obtain merchandise based on Guest needs.

• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobing experience.

• Demonstrate product utilizing product knowledge and sales education.

• Maintain and share knowledge of current sales, promotions, payment and exchange policies, and security practices.

• Achieve personal sales-per-hour, average sales, and total net sales goals.

• Provide legendary service in all areas: Front 5, sales floor, fitting rooms, and the register area.

• Be knowledgeable of all exchange and return procedures for Guests.

• Fill out and effectively use the Sales Presentation Guide (SPG) daily.

• Meet or exceed performance standards in all business builders and guest loyalty initiatives, including fit appointments, Buckle credit card, and guest connect.

• Investigate and navigate how to expand Guest selection through Inventory Manager, advanced product search, and iPad apps.

• Maintain and build good Guest relationships to develop a client-based business.

• Lead by example with a high level of showmanship, excellent customer service, and attentiveness.

• Recognize and communicate Guest Levels with the Team.

• Ask business-driven and showmanship questions often to management and teammates.

• Be coachable and welcome feedback from management.

• Perform leadership actions and maintain high standards whether management is present or not.

• Plan sales goals with the Store Manager.

• Demonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim).

• Show passion for product education and showmanship to create results.

• Teammate Recruiting, Training and Development:

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend.

• Coach and create relationships through Guest Loyalty and Guest Preferred.

• Develop skills and assist in leading, directing, motivating, and educating new Teammates to meet and achieve accountability, shift orientation, Loss Prevention, and sales presentation standards.

• Maintain a positive attitude to create a positive floor culture.

• Demonstrate personal dress code to encourage and coach the latest fashion.

• Participate effectively in daily setup, training, impacting, and reviewing, utilizing the Performance Tracker.

• Motivate Teammates to initiate and complete daily tasks.

• Demonstrate, coach, and influence results of denim showmanship and denim fit cards.

• Create and develop results in your department and balance all DM actions within your segment.

• Execute actions from department calendars and track on the Weekly Delegation Worksheet.

• Demonstrate leadership actions during segments.

• Demonstrate how to get the Guest involved with product.

• Be vocal and continuously update fellow leaders and the Team.

• Be responsible for asking for and remembering Guest names.

• Effectively understand and show the merchandise of both the Gals and Guys’ sides.

• Partner with the Store Manager to pick the store’s education focus and help delegate and implement it.

• Help execute all segments to support business goals.

• Assist the Store Manager in recruitment for all store staffing needs.

• Understand how to explain pay and Buckle Benefits.

• Be responsible for keeping up to date with contact lists and adding top talent to the team consistently.

• Execute and train on the Leadership playbook.

• Accountability of all characteristic pieces.

• Provide SPG Teammate/leader training shifts.

• Train and coach with management on all non-sales positions.

• Execute actions with constantly changing sales focuses.

• Identify and follow through on all Teammate training needs.

• Visual Merchandise Management:

• Influence product through zone ownership, recognizing and assigning zones and projects to Teammates with a specific learning goal.

• Execute and demonstrate all new tools and videos that apply to zone ownership.

• Partner with the Store Manager to delegate, demonstrate, and review all 4 zones.

• Confirm Teammates are following through with Visual Standards, Visual library, and Weekly Visual Checklist.

• Recognize merchandising opportunities from freight to floor and the life cycle of product, communicating recommendations and solutions.

• Give informational and influential store tours.

• Ensure sales floor is consistently sized and new freight is appropriately displayed.

• Create changes to improve the store’s overall performance via the Performance Tracker.

• Anticipate changes in product and act independently to improve overall visual results.

• Maintain visual standards on the floor and in the backroom.

• Operations:

• Work a flexible schedule, including mornings, evenings, and weekends.

• Understand and utilize the planner, including completion of Opening and Closing Checklists.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Follow all Loss Prevention guidelines, including daily bag and purse checks.

• Execute and teach all Point of Sale (“POS”) procedures.

• Appropriately handle calls from Corporate Office.

• Maintain a positive attitude when dealing with challenging situations.

• Understand and execute all policies regarding payments, returns, exchanges, and Loss Prevention practices.

• Navigate and execute all tools on the home page.

• Give guidance and feedback to all non-sales positions.

• Complete all scheduled shifts and cover shifts when needed.

• Maintain a clean, organized, and shoppable store.

• Provide feedback to management regarding merchandise handling concerns.

• Communicate any policy violations and Teammate or Guest concerns to management or Human Resources.

• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.

• Insure all New Hire paperwork and tasks are promptly and accurately completed.

• Planning (week/month/year).

• Execute and train others on opening/closing checklists.

• Complete Markdowns, Pulls, inbound/outbound freight, recalls, Return to Vendors (RTVs).

• Establish relationships and excellent communication with Corporate Office Departments.

• Monitor and maintain adequate inventory of supplies.

• Handle emergencies in the Store Manager’s absence.

• Supervisory and Leadership:

• Comfortable in giving and receiving feedback from peers and management.

• Supportive of leadership.

• Promote personal and store growth.

• Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.

• Execute daily interviews as needed to support Team Development and growth.

• Overcome objections and problem-solve.

• Motivated to self-educate on all company tools and share this information.

• Understand and administer Buckle Commitment to Success.

• Ability to travel and cover other Stores within the District.

• Handle all schedule changes in a positive and professional manner.

• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

• Assist the Store Manager in supervising.

Requirements & Tech Stack

• Point of Sale (“POS”) procedures
• Inventory Manager
• iPad apps
• Performance Tracker
• Sales Presentation Guide (SPG)
• Leadership playbook
• Buckle Commitment to Success

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear.
• Occasionally required to sit.
• Physical ability to lift and maneuver 50lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Works in a retail store setting with moderate noise level.