Sales Representative (Bilingual Spanish)

About the Role

• Build meaningful connections by helping connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors.
• Achieve this exclusively through door-to-door sales of Spectrum’s connectivity services.
• Use a consultative sales approach to understand customer needs.
• Consistently meet or exceed assigned sales performance targets.
• Work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Key Responsibilities

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
• Actively and consistently support all efforts to simplify and enhance customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to Company policy and guideline.

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather.
• Must be able to lift 10-20 pounds for 20 - 30 feet (e.g., digital boxes).
• Exposure to moderate noise levels.
• Must be able to work evenings, weekends, holidays, and split days off.

Requirements & Tech Stack

• High School Diploma or equivalent work experience.
• 0-6+ months of sales or customer service experience.
• Knowledge of cold call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Capacity to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications.
• Valid driver’s license with a satisfactory driving record meeting Spectrum standards.

Preferred Qualifications

• 1+ years of sales or related work experience.
• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Success in sales, prospecting or cold calling, with direct sales experience preferred.
• Ability to read, write, and understand English and Spanish.