Outside Sales Representative Trainee Program Manager

About the Role

The Outside Sales Representative (OSRT) Program Manager is responsible for leading a cohort of OSR trainees through a best-in-class onboarding, training, and development experience. This role partners closely with merchants, store leadership, and multiple Pro business units to deliver a comprehensive training program. Through a blended approach that includes product knowledge, in-store exposure, and hands-on in-role experience, the OSR Trainee Manager prepares top outside sales talent for successful market placement. This position plays a key role in onboarding current and future cohorts, ultimately driving outside sales performance and growth through managed accounts.

Key Responsibilities

• 20% Execution
• Drive strong Pro performance outcomes through the trainee pipeline (growth, profitability, and Pro customer satisfaction).
• Ensure consistent execution of the trainee program.
• Identify and implement best practices across the trainee experience.
• Lead weekly trainee meetings and facilitate monthly and quarterly readiness/program reviews.
• 40% Leadership
• Provide direction and guidance to OSR trainees on all aspects of professional sales.
• Motivate, coach, and develop trainees through a structured program.
• Reinforce strong selling, relationship building, and systems habits, and coach to standards.
• 20% Planning
• Understand the market competitive environment and teach strategies to win across Pro customer segments and Home Depot departments.
• Implement and continuously improve the training plan to prepare OSR trainees for success as future sales members in their markets.
• 20% Providing Excellent Customer Service
• Build strong relationships and a deep understanding of capabilities and Pro customer needs.
• Coach trainees to consistently fulfill those needs through strong service and follow-through.

Direct Manager/Direct Reports

• This position typically reports to Sr. Manager Pro Business.
• This position has approximately 15 direct reports.

Travel Requirements

• Typically requires overnight travel 5% to 10% of the time.

Physical Requirements

• Most of the time is spent sitting in the same position or standing/walking, or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions

• Located in a blend of comfortable indoor areas and time in the field. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 3 years of previous leadership and/or training leadership experience.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• 4+ years account management/sales management experience.
• 4+ years home improvement or home building industry experience.
• 4+ years leading and developing a large team.
• Experience/desire to impact early career talent.
• Successful professional growth in a fast-paced retail environment.

Competencies

• Develops Talent
• Action Oriented
• Persuades
• Builds Effective Teams
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals.
• Strong leadership and negotiation skills; ability to persuade or influence others.
• Excellent communication skills; verbal, written, and able to communicate globally.
• Builds effective partnerships throughout the organization; Actions are consistent with words.
• Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business.
• Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training, and development.
• Gets Results: Acts with urgency; Sets aggressive goals and achieves them.