Quality Service Representative

Quad Packaging | Franklin, WI

About the Role

• Provides hands-on quality support within manufacturing operations to ensure printed and bound products meet customer and company quality standards.
• Partners closely with production teams on the plant floor to evaluate product, document quality practices, and communicate quality results to manufacturing and business stakeholders.
• 8-hour 1st shift (Monday - Friday 1pm to 9pm).
• Hourly rate: $18.00 - $22.00 /hour.

Key Responsibilities

• Support, monitor, and document quality practices within printing and binding operations.
• Partner with manufacturing teams on the production floor to provide hands-on evaluation of product quality.
• Inspect printed and bound materials to ensure compliance with customer specifications and quality standards.
• Measure product quality attributes and communicate results to manufacturing and business partners.
• Identify quality issues and escalate concerns to appropriate personnel for resolution.
• Assist with maintaining quality documentation and records related to production processes.
• Use measuring tools and basic math skills to verify product dimensions and tolerances.
• Support continuous improvement efforts related to quality performance.
• Maintain a detail-oriented, quality-focused approach while working in a fast-paced manufacturing environment.
• Comply with all safety, quality, and operational procedures.
• Perform additional quality or manufacturing support duties as assigned.

Requirements & Tech Stack

• Manufacturing experience highly preferred.
• Printing, binding, or quality control experience preferred but not required.
• Willingness and ability to learn on the job.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Ability to lift up to 30 pounds.

Qualifications

• Strong attention to detail and self-motivation.
• Ability to use basic math skills, including reading rulers and understanding measurements in decimals and fractions.
• Basic computer proficiency, including Microsoft Outlook and other standard applications.
• Ability to evaluate product quality and communicate findings clearly.
• Ability to work effectively with manufacturing teams on the production floor.