Service BDC Receptionist
Mossy Ford
San Diego, CA2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceLead generationCRM
- Work
- On-site in San Diego
- Pay
- Not stated by the employer.
- Skill demand
- Customer service43%CRM3%Lead generation1%of 116 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About the Role
Mossy Automotive Group is seeking a customer-focused Service BDC Representative to create an exceptional service experience for customers. This role involves communicating with customers via phone, email, and text to schedule service appointments, answer questions, follow up on recommendations, and support customer retention efforts. The ideal candidate is organized, professional, and comfortable in a fast-paced environment, delivering outstanding customer service.
Key Responsibilities
- Scheduling and confirming service appointments
- Answering inbound customer calls
- Making outbound follow-up calls
- Responding to internet and text inquiries
- Contacting customers about declined services and maintenance reminders
- Updating customer information in the CRM/DMS
- Working closely with service advisors and managers
- Meeting appointment-setting and customer satisfaction goals
Qualifications
- At least one previous role with strong customer service experience
- People skills that contribute to effective communication
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Accepts constructive criticism with motivation towards improvement in job performance
- Professional appearance & punctual
- High school graduate or equivalent
Base hourly wage: $23.00/hour.