MEDICAL ASSISTANT

About the Role

Responsible for the efficient and effective processing of patients through the clerical and clinical areas of the practice/clinic. Under the general direction of the physician or advanced practice provider, provides high quality, compassionate patient care.

Key Responsibilities

• Prepares patient for examination. Obtains vital signs and chief complaint. Appropriately documents information obtained.
• Performs laboratory and diagnostic testing.
• Answers, screens and triages telephone calls. Takes accurate messages and distributes to the appropriate personnel.
• Schedules tests and referral appointments for patients.
• Administers oral and injectable medication. Phones prescriptions to pharmacies.
• Engages and helps promote patient/family teaching as appropriate; and provides an educational environment for patients and patient families.
• Works gaps in care registries to help improve the quality of care.
• Maintains all logs and required checks (e.g., refrigerator temps, medications, oxygen).
• Maintains practice standards by participating in in-services, committees, etc. May assist in developing and implementing quality control and practice policies.
• Inventories, orders and restocks areas as necessary.
• Maintains and cleans equipment and environmental safety as required.
• Ability to provide clerical services and clinical services as required to maintain an effective practice flow. Cross trained to work both clerically and clinically.

Requirements & Tech Stack

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior.
• Role model behaviors that value diversity and supports creating an inclusive, welcoming, and respectful environment.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified.

Qualifications

• High school diploma or GED.
• Completion of an accredited medical assistant program, including an externship OR a minimum of 5 years of Sparrow medical assistant experience in a clinical capacity.
• Specialty clinics may require six months specialty experience.
• Relevant clinical experience within the past 5 years; if no clinical experience, completion of medical assistant program in past two years.
• Previous work experience in medical office setting.
• Ability to provide care for patients which is age specific to their physical and safety needs, psychosocial concerns and educational level.
• Necessary visual and auditory acuity required to monitor patient's condition and operate department equipment.
• Demonstrates a positive team attitude and has interpersonal skills to effectively and appropriately communicate with clients, their families, providers and co-workers.
• Ability to work in an EMR environment.

Preferred:

• MA Certification.
• Experience with an EMR.