Operations Coordinator

About the Role

Terry Knickerbocker Studio, a Meisner-based acting conservatory in Brooklyn, seeks an organized, proactive Operations Coordinator to help keep our studio running smoothly and support our community of students, faculty, and staff. This role combines administrative coordination, student services, communications, event support, and hands-on studio upkeep. As part of a small, collaborative team, you’ll take ownership of your responsibilities while adapting to shifting priorities and stepping in where support is needed. The ideal candidate enjoys varied work, is highly organized, follows through on details, and brings warmth, discretion, and sound judgment to their work.

Key Responsibilities

• Coordinate student enrollment administration, including contracts, onboarding, payment processing, account records, and attendance tracking.
• Respond to student questions and concerns, coordinate follow-up, and refer sensitive matters to the appropriate supervisor.
• Support faculty administration, including executing agreements, processing timesheets and evaluations, and payroll preparation.
• Maintain accurate records, calendars, and scheduling systems; coordinate appointments and communicate schedule changes to faculty and students.
• Prepare the weekly student newsletter and studio announcements; manage shared inbox communications.
• Help coordinate orientations, open houses, graduation, theatre outings, and other studio events.
• Support daily studio operations by covering the front desk, purchasing and restocking supplies, running occasional errands, managing basic upkeep and minor repairs.
• Arrange business travel and provide administrative support to studio leadership.
• Use approved digital and AI tools responsibly to organize work and improve recurring processes.

Requirements & Tech Stack

• Proficiency with Google Workspace or Microsoft Office.
• Familiarity with database or CRM systems and calendar management tools.
• Willingness to learn new platforms.
• Ability to use AI tools thoughtfully, verify outputs, and protect confidential information.

Qualifications

• Experience in operations, administration, student services, or program coordination, preferably in an arts or educational setting.
• Strong organization, attention to detail, and the ability to manage competing deadlines and follow tasks through to completion.
• Excellent communication, writing, editing, and customer service skills.
• Ability to work independently and collaboratively on a small team, take ownership of assigned responsibilities, and adapt to shifting priorities while keeping ongoing tasks and deadlines on track.
• A proactive approach, comfort working independently, and good judgment about when to seek guidance.
• Discretion when handling confidential student, faculty, staff, and financial information.
• Experience with payment processing, database management, or scheduling preferred.
• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Physical Aspects of the Role

The position includes computer-based work, event setup, supply errands, and basic studio upkeep. Physical tasks include lifting and moving supplies weighing up to 45 pounds, walking approximately 0.6 miles round trip with a supply wagon, and using a stepladder, with or without reasonable accommodation.