DCO Tech

About the Role

Join the AWS team as a Data Center Technician to maintain global cloud infrastructure and ensure seamless data center operations. This role is critical for the continuous operation of AWS services.

Key Responsibilities

• Perform server rack installations.
• Conduct hardware break-fix on various components.
• Troubleshoot network issues.
• Respond to operational incidents impacting service availability.
• Carry out routine network, server hardware, and operating system repairs.
• Serve as a primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on-call duties.
• Participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives.
• Assist in interviewing, training, and onboarding new team members.

Physical Requirements

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely.
• Working in an industrial environment.
• Working shifts longer than 8 hours to support 24/7 operations (day and night shifts).
• May require travel to established locations for training until the designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Ability to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required.

Qualifications

Basic Qualifications

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.

Preferred Qualifications

• Ability to work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).