Customer Success Associate

About the Role

As a Customer Success Associate for the Global Services Team at Wolters Kluwer, you will leverage specialized skills to address international customer requests. You will be essential in cultivating customer relationships and ensuring customers derive maximum value from our products and services.

Key Responsibilities

• Manage international orders for customers across all business segments.
• Address non-standard customer inquiries and troubleshoot specialized issues.
• Analyze customer value and identify upselling opportunities.
• Act as the point of contact for high-priority projects and/or customers.
• Develop recommendations based on customer feedback for product/service improvement.
• Collaborate with domestic and managed services, vendors, sales, and relationship management teams to enhance customer experience.
• Foster client relationships through proactive engagement.
• Review vendor communication and make updates based on jurisdictional changes.
• Handle direct cases, subcases, client calls, and handoffs for requests/orders (FinCen ID required).

Requirements & Tech Stack

• Communication: High-level verbal and written communication skills.
• Problem-Solving: Ability to address and resolve complex issues.
• Analytical Skills: Strong ability to interpret and act on customer data.
• Technical Proficiency: In-depth knowledge of company products/services.
• CRM Management: Proficient and effective use of CRM systems.
• Customer Advocacy: Strong focus on representing customer needs within the company.
• Cross-Functional Collaboration: Effective teamwork across different departments.

Qualifications

• No specific qualifications explicitly mentioned beyond the skills and responsibilities listed.

Compensation

• $37,700.00 - $63,200.00 USD
• This role is eligible for Bonus.
• Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

• Wolters Kluwer offers a wide variety of competitive benefits and programs, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.