Client Services Representative

About the Role

MyWall is a creator-focused platform designed to transform digital influence into real-world opportunities for creators and brands.

The Client Services Representative is a full-time, on-site role based in Gurugram. This role manages day-to-day client interactions, responds to inquiries, and ensures a smooth onboarding experience for creators and brands.

Key Responsibilities

• Handle service requests and resolve issues promptly.
• Monitor client satisfaction through regular check-ins and feedback collection.
• Coordinate with internal teams (product, marketing, finance) to address client needs.
• Track deliverables and support campaign execution.
• Maintain accurate records and prepare basic reports.
• Proactively identify opportunities to improve client experience and strengthen long-term relationships.

Requirements & Tech Stack

• Client Services and Customer Service skills, with experience managing inquiries and issue resolution.
• Excellent Communication skills, including clear verbal and written communication and active listening.
• Abilities related to Customer Satisfaction, such as handling feedback, managing expectations, and building long-term relationships.
• Basic Finance-related skills, including comfort with billing queries, reconciliations, and tracking client account status.

Qualifications

• Prior experience in a client-facing or support role.
• Familiarity with digital platforms or creator/influencer ecosystems.
• Strong organizational and time-management skills.
• Proficiency with CRM or ticketing tools.
• A bachelor’s degree or equivalent practical experience.
• Ability to work on-site in Gurugram.
• Ability to collaborate effectively within a diverse team environment.