Customer Intake & Administrative Coordinator

Job Title: Customer Intake & Administrative Coordinator

Company: SERVPRO of Beverly Hills / Westwood

Location: Beverly Hills, CA (In-Office)

Job Type: Full-Time

Pay Rate: $25.00 / hour

Key Responsibilities

• Act as the primary point of contact for incoming loss calls, referrals, and service requests.
• Reassure customers and set clear, comforting expectations regarding next steps and schedules.
• Accurately collect and log loss details (property owner details, insurance claim information, loss type/location).
• Classify incoming opportunities (insurance claims, commercial, program work, or self-pay) to ensure emergency work is dispatched without delay.
• Warm-transfer incoming calls to team members.
• Share daily intake summaries with operations leadership.
• Prevent administrative bottlenecks.
• Assist leadership with weekly office tasks and administrative coordination as needed.

Requirements & Tech Stack

• Genuine empathy, an excellent phone demeanor, and a passionate "how can I assist?" attitude.
• Outstanding organizational habits; you take pride in flawless data entry and never let details slip through the cracks.
• Proficient in Microsoft Office 365, Teams, Outlook, and modern workplace technology platforms.
• Ability to multitask, manage call volume, and stay composed under pressure.

Qualifications

• Prior office administration, customer service, and phone handling experience required.
• Experience in restoration, construction, or insurance claim environments is a plus!