IT Hardware Repair Technician

About the Role

FirstCash is seeking an IT Hardware Repair Technician to join our Corporate IT team in Fort Worth. This position involves hands-on technical work, diagnosing, repairing, configuring, and deploying a wide variety of IT equipment used throughout our nationwide store network.

Key Responsibilities

• Diagnose, troubleshoot, and repair IT and POS equipment
• Replace defective hardware components, including screens, batteries, printers, networking devices, and other equipment
• Configure and deploy laptops, desktops, tablets, phones, and printers
• Install software and complete domain joins for Windows, Apple, and Android devices
• Perform device testing, burn-in procedures, and quality validation
• Recondition and refurbish equipment for redeployment
• Create and maintain technical documentation and configuration guides
• Submit hardware warranty claims and track repairs
• Support shipping, receiving, and equipment deployment activities
• Fulfill work orders and prepare equipment shipments using UPS and FedEx systems
• Maintain inventory records, perform cycle counts, and support asset tracking efforts
• Participate in a rotating logistics function, including shipping, receiving, and inventory management responsibilities

Requirements & Tech Stack

• A+ Certification required
• Minimum 6 months of hands-on computer or hardware repair experience
• Strong understanding of hardware troubleshooting and electronic diagnostics
• Experience repairing devices such as laptops, desktops, printers, tablets, phones, networking equipment, or POS devices
• Ability to read and follow technical repair documentation
• Strong attention to detail and commitment to quality
• Ability to work independently and manage multiple priorities
• Excellent communication and organizational skills
• Valid driver's license and reliable transportation

Preferred Qualifications

• Associate degree or technical training
• Experience with device imaging and deployment
• Experience with inventory management or asset tracking systems
• Experience in a repair center, refurbishment center, electronics repair shop, or IT support environment
• Experience supporting retail technology or POS systems

Physical Requirements

• Frequent use of hand tools
• Ability to lift and carry equipment weighing up to 40 pounds
• Ability to stand, walk, bend, reach, and work in a warehouse-style environment
• Ability to work with shipping, receiving, inventory, and equipment storage activities

Work Schedule & Location

• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Location: Fort Worth Corporate Office
• Work Arrangement: 100% Onsite
• Pay Range: $19.00-$20.00 per hour (DOE)