BPO Executive
Lulu and Sky Brands Private Limited
South Delhi, Delhi, IndiaFresher54m agovia LinkedIn
About the Role
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and queries efficiently.
- Maintain records of customer interactions and feedback.
- Ensure customer satisfaction and build positive relationships.
- Escalate complex issues to the relevant department for quick resolution.
- Meet daily/weekly performance targets (calls, resolutions, satisfaction scores).