System Administrator 1

About the Role

We are seeking a System Administrator 1 to join our Security and Electronic Systems (SES) business unit. You will be part of a team that designs, engineers, integrates, operates, and maintains electronic security services for federal, local, and commercial customers.

Key Responsibilities

• Provide assistance to end users in accessing and using IT systems.
• Answer Help desk phone calls, triage calls, provide support, and determine when escalation is required.
• Utilize a technology-based problem tracking system (ticketing system) to document helpdesk calls and troubleshooting steps.
• Monitor Enterprise system status for problems such as network outages or degraded services; provide initial troubleshooting and notify appropriate Sr. Level administrators.
• Support daily operations, including monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems and install/load operating system software.
• Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Support execution of IAVA updates and patching for Information Assurance (IA) compliance.
• Support application of Security Technical Implementation Guides (STIGs) to Windows-based operating systems.
• Support installation, configuration, and maintenance of 3rd party applications.
• Perform root cause analysis on significant issues.
• Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
• Stay current with technological developments and recommend ways to leverage new and emerging technology.
• Contribute to technical documentation such as standard operating procedures (SOP) and as-builds.
• Perform all duties under direct supervision.
• Ability to travel up to 10%.

Requirements & Tech Stack

• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANs, and routing.
• Requires reliable attendance at customer site during work hours.
• Requires the ability to work flexible shifts that include nights, weekends, holidays, and on-call as needed.
• Requires minimum of IAT Level II certification (e.g., Security+).
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills.
• Able to use MS Excel, Word, Visio, and PowerPoint.

Qualifications

• Education/Experience:
• BS degree and 0+ Years of progressive experience.
• OR HS Diploma or Equivalent and 6+ Years of progressive experience.
• Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.

Abilities

• Exposure to computer screens for an extended period.
• Sitting for extended periods.
• Reach by extending hands or arms.
• Finger dexterity for manipulating objects.
• Listening and understanding spoken information.
• Communicating information and ideas verbally.
• Reading and understanding written information.
• Applying general rules to specific problems.
• Identifying and understanding speech.