Sales And Service Engineer

About the Role

The Sales and Service Engineer is a full-time, on-site role based in Pune City, responsible for both technical support and business development for die mold and sheet metal products.

Key Responsibilities

• Visiting customer sites to understand technical requirements.
• Recommending suitable products.
• Providing installation and commissioning support.
• Troubleshooting product-related issues.
• Coordinating with internal teams for service solutions.
• Ensuring timely resolution of customer concerns.
• Preparing quotations.
• Conducting product demonstrations.
• Supporting trials.
• Following up on leads to achieve sales targets.
• Maintaining accurate records of customer interactions.
• Reporting market feedback.
• Participating in technical training and industry events.

Requirements & Tech Stack

• Strong technical knowledge of die mold, sheet metal, or related industrial products.
• Ability to understand engineering drawings and manufacturing processes.
• Experience in field service, technical support, or application engineering.
• Experience with troubleshooting and installation in industrial environments.
• Sales and customer relationship skills.
• Experience with lead follow-up and negotiation.
• Ability to communicate product value to technical and non-technical stakeholders.
• Effective communication and presentation skills.
• Ability to prepare clear documentation, reports, and basic technical proposals.
• Comfort working on-site at customer locations in and around Pune.
• Willingness to travel locally as required.
• Basic proficiency in MS Office.
• Experience with CRM or similar tools for documentation and reporting.

Qualifications

• Diploma or degree in Mechanical Engineering or a related field is preferred; relevant industrial experience may be considered in lieu of formal education.
• Prior experience in industrial product sales or service, particularly in tooling, dies, or fabrication, is an advantage.