BB Governance and Quality Assurance Associate

About The Team

The Consumer & Community Banking division serves Chase customers through a range of financial services. Risk Management helps the firm understand, manage, and anticipate risks in a constantly changing environment, providing independent oversight and maintaining an effective control environment.

About the Role

As a BB Governance and Quality Control Associate within Risk Management and Compliance, you will contribute to keeping JPMorgan Chase strong and resilient by anticipating new and emerging risks and solving challenges that impact the company, customers, and communities. The culture emphasizes thinking outside the box, challenging the status quo, and striving to be best-in-class. This role will strengthen risk management, quality assurance, and governance across a complex Business Banking environment.

Key Responsibilities

• Evaluate process effectiveness and execute quality assurance reviews to assess adherence to established policies, procedures, standards, and risk management expectations.
• Identify control gaps and analyze quality results to surface trends, root causes, emerging risks, and opportunities for sustainable process improvement.
• Support governance forums, management reporting, issue escalation, and oversight activities across Business Banking Risk.
• Partner with Credit Risk, Wholesale Credit, Retail Credit, Special Credits, Product, Change Management, Quality Control, and other stakeholders to assess issues and implement sustainable solutions.
• Contribute to the design and enhancement of quality assurance methodologies, scorecards, sampling approaches, procedures, and documentation standards.
• Prepare clear reports, presentations, dashboards, and analytics that communicate quality outcomes, risk themes, control observations, and potential impacts.
• Document observations, conclusions, recommendations, and supporting evidence in accordance with established standards.
• Monitor remediation activities and evaluate whether corrective actions appropriately address identified issues and strengthen the overall control environment.
• Use data analytics, automation, and AI-enabled tools responsibly to improve review efficiency, reporting accuracy, risk identification, and quality assurance coverage.
• Identify opportunities to streamline manual activities through workflow optimization, automation, and technology-enabled solutions, consistent with applicable governance, privacy, and control requirements.
• Support enhancements to QA sampling, reporting, and management insights through data-driven and technology-enabled approaches.

Requirements & Tech Stack

• Bachelor's degree or equivalent experience in finance, accounting, business administration, economics, risk management, or a related discipline.
• Knowledge of risk management, governance, process and control assessment, quality assurance, and issue remediation practices.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify meaningful quality trends, risks, root causes, and control issues.
• Ability to interpret and consistently apply policies, procedures, and risk management standards and to formulate objective, evidence-based views.
• Strong verbal, written, and interpersonal communication skills, including the ability to explain complex observations clearly, influence partners, and provide constructive challenge.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to analyze information and prepare clear, decision-useful reporting.
• Authorized to work in the United States; no employment-based immigration sponsorship is offered.

Qualifications

• 2+ years of experience in Risk Management, Credit Analysis, Quality Assurance, Quality Control, Audit, Credit Risk, Governance, Controls, Change Management, or a related function.
• Preferred: Experience supporting governance, quality assurance, transformation, audit, or controls programs within financial services.
• Preferred: Knowledge of Business Banking products, credit processes, and risk management practices.
• Preferred: Experience developing or applying QA scorecards, sampling methodologies, testing standards, or outcome-based review approaches.
• Preferred: Experience with reporting, visualization, workflow, or automation tools such as Power BI, Alteryx, or similar platforms.
• Preferred: Familiarity with AI-enabled productivity and analytics tools, including Microsoft Copilot or comparable technologies, and responsible use.
• Preferred: Experience identifying automation opportunities, improving manual processes, or supporting transformation initiatives.
• Preferred: Experience performing trend and root-cause analysis and translating findings into practical process or control enhancements.