Donor Support Technician

Key Responsibilities

• Prepare the donor, donor area, and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responding to specific alarms or signals.
• Disconnect the donor upon completion of the process.
• Maintain awareness of donor reactions during or after the pheresis process and notify appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents during the pheresis process, including machine alerts/alarms, volume variances, and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as per Standard Operating Procedures (SOPs).
• Understand policies and procedures for hyper immune programs at the center, if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas.
• Bilingual skills may be required.
• Perform other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Must be able to perform basic math calculations.