System Development Engineer, Keya

About the Role

The Keya team owns and operates the Customer Experience (CX) services that power AWS User Experience Products and Platforms (UXP2), Documentation, and SDKs within US Government dedicated cloud partitions. We are responsible for the scaling, reliability, and regional expansion of these services—ensuring that AWS's government customers have a seamless, secure, and performant experience across console, SDK, and documentation touchpoints.

The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Key Responsibilities

• Build, scale, and operate critical services that directly impact how US Government customers interact with AWS.
• Work on build automation and service operations.
• Develop tools that accelerate region launches and maintain experience parity across dedicated cloud environments.
• Review service dashboards and alarms to check the health of CX services.
• Design and implement new automations to reduce manual tasks.
• Debug latency spikes in APIs and trace issues across service boundaries.
• Participate in cross-team architecture reviews.
• Write code to build new CloudWatch alarm integrations, extend internal CLI tools, or implement new features.

Requirements & Tech Stack

• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby.
• Experience with tools for automation (building, testing, releasing or monitoring).

Qualifications

• Associate's degree or above, or CND (Certified Network Defender) or GSEC (GIAC Security Essentials).
• Preferred: Bachelor's degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline.
• Preferred: Knowledge of at least one modern programming language such as C, C++, Java, or Perl.
• Preferred: Experience coding, scripting, automating in at least one language (e.g., Python, C, C++, Java, Ruby, or PowerShell).
• Preferred: Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems.