Admissions Intake Clerk

About the Role

The Admissions Intake Clerk is primarily responsible for receiving and processing all new admissions and readmissions. As the gatekeeper, individuals will generally serve as the first point of contact for facility customers to ensure that all demographic and payer information is received for timely delivery of medications. The role will also be responsible for processing census changes.

Location: On-site 5 days a week at 4243 Will Rogers Parkway Oklahoma City, OK

Salary: $15-16 per hour

Schedule: Monday – Friday: 8:30 AM - 5:00 PM

Training: 30-45 days from 8:30 AM - 5:00 PM.

Key Responsibilities

• Process all admission demographic and billing information and ensure completion before sending to other departments for medication order entry, processing, and delivery.
• Ensure that resident demographic information is requested as needed, received timely, and verified/entered accurately.
• Obtain any missing information within 24-48 hours and complete patient profiles.
• Triage, accurately process, and forward/complete admission information from an electronic queue.
• Ensure receipt of insurance cards/third-party information and Pharmacy Enrollment Agreement.
• Verify data and enter accurately into the system.
• Verify and prioritize work based on operations and billing department deadlines.
• Ensure corroborating demographic and payer information used to complete admission are downloaded, triaged, and associated with the resident chart.
• Process and accurately work facility discharges.
• Work in collaboration with appropriate departments to address any coverage issues prior to order processing, including insurance verification, additional documentation, or follow-up with the facility or physician.
• Ensure that all responsible party information and contact information is verified and entered in the patient chart.
• Process daily census related to admissions, discharges/deaths, room changes, and comply with all department policies and procedures.
• Establish relationships with appropriate staff in customer facilities to further ensure timely information is received on new admissions and census changes.
• Set up/on-board new facility customer accounts for all admission data being brought onto the Remedi service.
• Work with Remedi and facility account management and on-boarding teams to ensure all resident information is received and entered prior to the go-live date.
• Adhere to Clarest’s Code of Conduct and Clarest Compliance policies and procedures.
• Report any suspected violations of federal or state laws to a direct supervisor, Human Resources, or the Compliance Officer.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED equivalent.

Skills + Abilities

• Ability to work in a fast-paced environment.
• Strong Problem Solving and Critical Thinking Skills.
• Self-Starter with proven organizational skills.
• Willingness to conduct outbound calls as needed on a daily basis.