Business Development Associate, Post Sales

About the Role

Business Development Associate - Post Sales at SyncUp

Key Responsibilities

• Student Retention & Relationship Management
• Serve as the primary, first-level point of contact for students throughout their academic lifecycle.
• Drive student retention, semester re-registrations, and overall program completion rates by proactively engaging with assigned student cohorts.
• Track academic progress, course milestones, and submission statuses against the university calendar to minimize last-minute submissions for assignments, project synopses, and final reports.
• Nurture students to ensure they fulfill all academic and administrative requirements in a timely and structured manner.
• Query Resolution & Operations
• Act as a seamless interface between students and internal administrative or academic departments.
• Resolve both academic queries (subject/semester clarifications) and administrative queries (fee payments, Learning Management System access) via inbound/outbound calls, emails, and chat.
• Execute scheduled outbound calling campaigns to update students on course progress, deadline reminders, and academic schedules.
• Identify high-priority or complex issues, escalate them to appropriate internal teams, and ensure closure within defined Turnaround Times (TAT).
• Process Improvement & Quality Standards
• Deliver precise, clear, and empathetic communication tailored to resolve student queries effectively while minimizing repeat complaints.
• Maintain quality standards, data accuracy, and strict adherence to timelines for every student interaction.
• Develop, adhere to, and refine support processes to improve overall service efficiency and operational workflows.
• Use data insights and strong interpersonal skills to manage student grievances and resolve conflict situations calmly.