Delivery Operations Executive

Key Responsibilities

• Oversee student data validation, onboarding processes, batch creation, and LMS data management, ensuring accuracy and compliance.
• Monitor student engagement metrics such as attendance, learning progress, and assessment performance, and provide timely insights to stakeholders.
• Act as the primary operational contact for delivery-related queries and coordinate with internal and external stakeholders including Trainers, SMEs, College SPOCs, HODs, GTMs, Finance, and Technical teams.
• Plan and manage session scheduling, calendar coordination, delivery tracking, and feedback collection for ongoing programs.
• Manage assessment operations and QBMS activities, including question bank management, assessment scheduling, and report generation.
• Ensure delivery readiness by coordinating with academic, operations, and technology teams prior to program commencement.
• Monitor program execution and resolve operational challenges during live delivery to ensure smooth learner experience.
• Prepare operational reports and dashboards on program performance, learner engagement, and delivery effectiveness.
• Drive continuous process improvements by identifying operational gaps and recommending efficiency enhancements.
• Support leadership in maintaining high delivery standards across multiple colleges and programs.

Requirements & Tech Stack

• Strong experience in program delivery operations, academic coordination, or EdTech program management.
• Familiarity with Learning Management Systems (LMS), MS Excel, and data tracking tools.

Qualifications

• Bachelor’s degree in Engineering, Management, or related field.
• Ability to manage multiple stakeholders and large-scale academic program operations.
• Strong communication, coordination, and organizational skills.

Location: Delhi, Faridabad