Software Development Engineer

About the Role

Amazon Global Logistics (AGL) manages the international movement of goods into and across Europe. As part of a strategic program to bring customs clearance capability in-house, we are building a dedicated Customs Brokerage function within Amazon Customs & Trade. We are looking for a Manager, Customs Brokerage to own risk management and compliance operations across our Netherlands (NL) customs clearance network. This individual contributor role carries end-to-end accountability for the performance of customs brokerage operations in the Netherlands, covering ocean, air, rail and road shipments for both third-party and first-party entry filing.

Key Responsibilities

Risk Management & Compliance Leadership

• Develop and implement risk management frameworks for customs brokerage activities across NL operations.
• Serve as the licensed point of contact with Dutch customs authorities, managing regulatory queries, document inspections, and compliance escalations.
• Monitor regulatory developments, assess business impact, and translate changes into actionable procedures and scalable solutions.
• Lead holistic operational excellence programs linking policies, SOPs, internal controls, monitoring, and reporting.

Strategic & Technology Leadership

• Own the strategic roadmap for NL customs brokerage, identifying projects that deliver competitive advantage.
• Drive automation of manual customs and logistics processes by influencing product and technology teams; design scalable, compliant solutions rather than relying on manual workarounds.
• Onboard new business lines into the NL customs operation.
• Act as the subject matter expert supporting expansion of the in-house customs model to other European markets.

Operational Execution

• Oversee daily customs clearance performance, proactively identifying systemic risks and exception trends.
• Ensure documentation accuracy, tariff classification integrity, and clearance SLA adherence across all transport modes.
• Lead cross-functional collaboration with sellers, vendors, third-party brokers, and internal operations teams.
• Provide regular reporting and insights to senior leadership on risk posture and mitigation strategies.

Stakeholder Management

• Work directly with Dutch customs authorities, building trusted relationships and influencing outcomes.
• Partner with Finance, Legal, Accounting, Tax, and technology teams for comprehensive risk assessments.
• Mentor and guide customs operators (based in Prague and China) through dotted-line influence, driving performance standards and knowledge sharing.

Requirements & Tech Stack

Basic Qualifications

• Bachelor's degree or equivalent.
• Experience engaging with regulatory agencies in permit applications or equivalent.
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship.
• Speak, write, and read fluently in Dutch.
• Proven progressive experience in NL customs brokerage, compliance, audit, or risk management, with at least some experience in a leadership or strategic role.

Preferred Qualifications

• Master's degree or equivalent.
• Experience developing and implementing of standards, policies, and programs or equivalent.
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent.
• Knowledge of Microsoft Office products and applications at an advanced level.
• Experience in warehouse operations and logistics or equivalent.
• Experience with Dutch customs declaration systems (AGS, DMS) or equivalent EU systems.