Infra Tech Support Practitioner Copy 01

About the Role

• Explore opportunities to build knowledge and support the group while engaging in problem-solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where continuous learning and contribution are valued.
• Ensure production systems are available and operating according to defined Service Level Agreements.

Key Responsibilities

• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Requirements & Tech Stack

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's Degree in a relevant field of studies.

Qualifications

• Intermediate problem-solving skills.
• Beginner communication skills.
• Intermediate customer service skills.
• Beginner technical troubleshooting skills.
• Intermediate time management skills.
• Prior experience in relevant related skills is advantageous.