Technical Specialist

About the Role

This is a full-time, on-site Technical Specialist role based in New Delhi. The role involves providing hands-on technical support for audio systems and related equipment, including installation, configuration, testing, and maintenance.

Key Responsibilities

• Diagnosing and troubleshooting hardware and software issues.
• Responding to customer queries.
• Coordinating with internal teams to resolve complex technical problems.
• Documenting technical procedures.
• Maintaining service records.
• Contributing to the continuous improvement of support processes.
• Assisting with product demonstrations.
• Assisting with training sessions.
• Providing post-deployment support.

Requirements & Tech Stack

• Familiarity with audio systems, electronic equipment, or related technologies.
• Experience in AV, IT, or electronics support is beneficial.
• Ability to work on-site in New Delhi.
• Ability to manage multiple tasks.
• Ability to collaborate effectively with cross-functional teams.

Qualifications

• Strong Analytical Skills for diagnosing issues, interpreting technical information, and making data-driven decisions.
• Effective Communication and Customer Service Skills to interact with clients, explain technical concepts clearly, and manage expectations professionally.
• Solid Troubleshooting and Technical Support Skills to resolve hardware and software problems efficiently and reliably.
• Ideally hold a diploma or degree in Engineering, Electronics, Information Technology, or a related technical field.