VKYC Officer
Kotak Mahindra Bank
Noida(Sector 125)0–3 yrs1h agovia Naukri
Walk-in drive · 26 to 30 Oct · 9.30 AM - 5.30 PM
Venue: 9th Floor, Plot no.7, Kotak Mahindra Bank, Sector 125, Noida, 201301. Please Mention "VKYC - Mallika Malhotra" on CV. Meet: Gagan Arya. Map
Role: VKYC Officer, Kotak Digital Banking 811
Key Responsibilities
- Conduct video calls with customers to complete Full KYC.
- Verify customer-submitted details and documents during account opening to ensure they match.
- Ensure VKYC is completed by the rightful party.
- Maintain a good customer relationship throughout the KYC process.
- Cross-sell other banking products.
- Provide complete and correct information on all pitched products.
- Take callbacks for busy customers and ensure timely follow-up.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Meet targets on conversion and cross-selling.
- Ensure customer delight and consistent service experience, including timely resolution of queries/issues.
- Adhere to Information Security norms and quality process norms.
- Be aware of and comply with any process updates.
- Act on feedback from Team Leader/Team Coach or Quality, or on coaching provided, to improve performance.
Qualifications & Requirements
- Graduate with decent English communication.
- Pleasing personality and presentable.
- Dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts.