Property And Casualty Insurance Process Associate

About the Role

The Property and Casualty Insurance Process Associate will support day-to-day insurance operations related to property and casualty policies. This on-site role, based in Salem, involves reviewing and processing policy applications, endorsements, renewals, and cancellations in line with company standards and regulatory requirements.

Key Responsibilities

• Review and process policy applications, endorsements, renewals, and cancellations.
• Verify customer data.
• Update records in internal systems.
• Ensure accurate documentation and timely completion of assigned tasks.
• Coordinate with internal teams or client representatives to clarify policy details.
• Resolve basic queries.
• Escalate complex issues as needed.
• Maintain service quality.
• Follow established workflows.
• Contribute to continuous improvement of insurance processes.

Qualifications

• Strong understanding of basic insurance concepts, especially property and casualty products, or willingness to learn quickly.
• Proficiency in data entry, documentation, and working with insurance or enterprise systems to manage policy information.
• Attention to detail and accuracy in reviewing forms, contracts, and customer information.
• Effective written and verbal communication skills for interacting with colleagues, clients, and stakeholders.
• Ability to follow structured processes, adhere to guidelines, and meet productivity and quality targets.
• Analytical and problem-solving abilities to identify discrepancies, address issues, and support process improvements.
• Comfort working in an on-site environment in Salem, with a collaborative and professional attitude.
• Prior experience in insurance operations, BPO, or financial services is an advantage but not mandatory.
• Minimum educational qualification: diploma or bachelor’s degree in any discipline, or equivalent relevant experience.