Hr Operations Associate

About the Role

Deliver the day-to-day transactional engine of the onboarding service by initiating pre-hire activities, updating systems of record, sending standard communications, and moving cases through the workflow accurately and within service levels, for candidates and transferring employees worldwide.

Key Responsibilities

Transaction Processing

• Pick up cases from the workflow queue on offer acceptance and trigger required pre-hire activities within defined timelines.
• Initiate background verification, immigration and visa assessments, citizenship verification, medical checks, and relocation with relevant third-party partners.
• Confirm background check clearance and update case status promptly once results are received.
• Complete right-to-work and I-9 verification steps as per country procedure.
• Update systems of record accurately, covering new hire data entry and review, re-hire validation, pending hire processing, record uploads, and status changes.
• Support employment contract generation and distribution using approved templates.
• Prepare start date options, log candidate and hiring manager responses, and process confirmed start dates in the system.

Communication and Follow-up

• Send standard candidate, hiring manager, and partner communications using approved templates, on time and error-free.
• Follow up proactively on outstanding candidate steps, documentation, and partner responses, keeping the case record current at every touchpoint.
• Escalate blocked, ageing, or exception cases promptly to the Senior Associate with full context.

Quality and Compliance

• Follow documented desktop procedures exactly and never improvise on compliance steps.
• Maintain a high first-time-right rate and act on quality feedback.
• Handle candidate personal and sensitive data strictly in line with data protection and information security policy.
• Complete shift handover notes so that in-flight cases continue seamlessly into the next shift window.

Learning and Contribution

• Complete process certification and refresher training, and build country-specific knowledge over time.
• Flag procedural gaps, template errors, and recurring friction points to the pod lead.
• Participate in improvement discussions and support testing of new tools and automations.

Requirements & Tech Stack

• MS Office, particularly Excel and Outlook
• Rotational shifts including night shifts, with flexibility to rotate across shift windows as per business requirement.
• 100% work from office (no hybrid or remote option) in the Bangalore office.
• Excellent written and spoken English.

Qualifications

• Essential experience in HR operations, onboarding, HR shared services, recruitment coordination, or a comparable transaction processing role.
• Strong attention to detail and comfort with repetitive, high-volume, deadline-driven work.
• Ability to follow structured procedures precisely and to recognize when to raise a hand.

Preferred Qualifications

• Any exposure to Workday.
• Familiarity with any HCM or HRIS platform, or a ticketing and case management system.
• Prior experience in a global or multi-country HR process.
• Awareness of background verification, right-to-work, or immigration documentation processes.