Customer Service Executive

About the Role

Leading American Fashion Brand “Members Only” is looking for candidates to join their Customer Service team to handle backend sales/marketing.

Key Responsibilities

• Address customer requirements with proper urgency, dedication, and attention to quality.
• Resolve customer complaints and queries through mails within a specific timeline.
• Maintain a fast response time and great quality across all modes of customer communication.
• Identify opportunities to increase customer satisfaction and revenue.
• Work cross-functionally to ensure customer issues are flagged and adequately addressed.
• Develop ideas and strategies to increase customer activation, retention, shopping, and improve customer experience.
• Manage relationships with existing affiliates, ensuring they are motivated and incentivized.

Requirements & Tech Stack

• Excellent English communication skills (verbal & written).
• Marketing skills: Navigating social media channels, including affiliate marketing and collaborations.
• Computer literate: Proficient in Microsoft Office, including Excel.
• Multi-tasking.
• Problem-solving/Analytical ability.

Qualifications

• Bachelor’s Degree.