Call Center Analyst
NTT DATA North America
Gurugram, Haryana, India0–2 yrs35m agovia LinkedIn
About the Role
Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.
Key Responsibilities
- Make high-volume outbound calls to prospective and existing customers
- Promote telecom products (plans, upgrades, bundles, retention offers)
- Understand customer needs and recommend tailored solutions
- Achieve daily, weekly, and monthly sales targets
- Handle objections and rejections professionally
- Maintain accurate CRM records (calls, conversions, follow-ups)
- Ensure compliance with scripts, quality, and process standards
- Deliver strong customer experience while maximizing revenue
Requirements & Tech Stack
- Strong communication with neutral/clear English accent
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Resilience and ability to handle rejection
- Basic system/CRM handling
Qualifications
- Graduate (flexible based on communication skills)
- 0–2 years of experience (freshers welcome; BPO/sales preferred)
Work Schedule & Benefits
- Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)