International Voice Agent

About the Role

The International Voice Agent is a full-time, on-site role based in Hyderabad, responsible for providing voice-based customer support to international clients. The agent handles inbound and outbound calls, responds to customer inquiries, resolves issues, and provides accurate information while maintaining professional communication standards.

Key Responsibilities

• Handle inbound and outbound calls to international clients.
• Respond to customer inquiries.
• Resolve customer issues.
• Provide accurate information.
• Maintain professional communication standards.
• Follow defined processes and scripts.
• Document interactions in the system.
• Escalate complex issues when necessary.
• Meet performance targets related to quality, efficiency, and customer satisfaction.
• Work in rotating shifts aligned with global time zones.
• Adhere to compliance and privacy requirements.
• Collaborate with team members and supervisors to continuously improve service delivery.

Requirements & Tech Stack

• English verbal communication skills: clear pronunciation, active listening, confident telephone etiquette.
• Customer service capabilities: empathy, problem-solving, patience, ability to remain calm under pressure.
• Basic computer proficiency: typing, navigating CRM or call center tools, recording call details accurately.
• Ability to follow processes and guidelines.
• Ability to work with scripts.
• Adapt communication style to diverse customer profiles.
• Willingness to work in rotational shifts, including nights and weekends.
• Professional attitude, reliability, and readiness to learn.
• Minimum educational qualification: completion of higher secondary education; a diploma or degree is an advantage.
• Prior experience in an international voice or BPO environment is preferred but not mandatory.
• Monthly take home: 22k to 39k
• Complete night shifts