Customer Service Representative
Globeia
Gurugram, Haryana, IndiaFresher36m agovia LinkedIn
About the Role
Globeia is seeking a dedicated Customer Service Representative to join its night operations team in Gurugram. This role supports clients in North American and UK time zones.
Shift Schedule & Logistics
- Working Hours: Fixed Night Shift | 8:00 PM – 4:00 AM IST
- Work Days: Monday to Friday
- Location: Gurugram (On-site)
- Commute: Cab/Shuttle services will be provided
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone during night hours.
- Assist clients with background checks, authentication, and document verification services.
- Troubleshoot and resolve service-related issues with accuracy and empathy.
- Maintain organized and accurate records of all customer interactions in CRM systems.
- Collaborate with international teams to ensure smooth handovers and workflow continuity.
Requirements & Tech Stack
- Location: Must be based in or willing to relocate to Gurugram, India.
- Problem Solving: Strong customer-service mindset with proven problem-solving abilities.
- Communication: Excellent verbal and written communication skills in English.
- Tech-Savvy: Comfortable using CRM platforms, online tools, and Google Workspace.
- Resilience: Ability to maintain high energy and focus levels during night hours.
Qualifications
- Prior customer service experience (remote, virtual, hybrid, or onsite).
- Experience in background checks, document verification, or related service industries is an asset.