EHR Advisory Services Consultant, Consultant Development Program

About the Role

The Consultant Development Program (CDP) is an Early Careers program that launches early-careers professionals into real consulting work, solving problems and shaping outcomes for health care clients from day one. CDP sits within Optum Advisory, giving participants the opportunity to work with a diverse range of health care clients and business challenges. As a CDP participant, you'll join a cohort spanning multiple tracks, all united by a shared focus on serving our clients and making the health system work better for everyone.

The full-time position is located in Eden Prairie, MN and will be available starting in 2027.

Key Responsibilities

• Enable strategic business transformation through the application of technology, AI, process improvement, and innovation to client's most complex problems.
• Apply AI tools to solve business problems within client and functional domains, including research, analysis, reporting, and automation.
• Build and optimize prompts for AI-driven activities.
• Conduct research and stakeholder interviews, including collecting, analyzing, trending, and presenting data and recommendations to clients.
• Navigate client-facing interactions, presentations, and relationship building in project delivery, social situations, change management, and ambiguity.
• Review and validate AI-generated outputs for accuracy and appropriateness.
• Follow data privacy, security, and ethical AI guidelines in all AI-enabled work.
• Promote project success with requirements analysis, presentation creation, and project management duties, including meeting management, project planning, and project budget support.
• Document customer/client requirements through clear, concise, and effective written and oral communication.
• Perform analysis for business process re-engineering opportunities and define, develop, and document before and after process flows.
• Participate in assessment, project sizing, market analysis, and scope evaluation of potential project deliverables.
• Provide support and information to clients making strategic decisions and implement enhancements to their organizations' strategy, productivity, performance, and long-term profitability.
• Execute technical configuration, testing, optimization efforts, and upgrades within the EHR to support client workflow needs.
• Effectively resolve tickets and complex issues individually and as a team.
• Grow in specific areas of interest and develop subject matter expertise, including EHR platform certification(s) such as Epic, Oracle Health, and others.
• Attend required training(s) and successfully complete required work and/or exams with passing score(s) related to applicable EHR platform certification(s).
• Maintain EHR platform certification(s) and complete required new version training/learning ongoing.
• Participate in organizational compliance and best practices and drive continuous improvement.
• Integrate AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Requirements & Tech Stack

• EHR certifications or willingness to obtain them after start date.
• Demonstrated familiarity with AI tools (e.g., ChatGPT, Copilot) through prior academic, professional, or personal experience.
• Business acumen and basic data analysis experience.
• Ability to apply AI tools to support research, analysis, reporting, documentation, or workflow improvement.
• Ability to work in office on a hybrid schedule (3 days in office) in Eden Prairie, MN for the duration of the program.
• Ability to travel up to 80% for the Consultant Development Program, dependent on project needs and location.

Qualifications

• Master's degree earned within the past 24 months OR bachelor's degree earned within the past 24 months and 2+ years of professional experience performing research and development projects with responsibility for collecting and interpreting research and analyses of markets, trends, competitors, products and services for use in operational business planning/decisions and strategic planning/decisions.
• A career interest in technology is required.
• Experience going beyond basic AI use; critically evaluating AI outputs, refining prompts for complex tasks, or integrating AI into a broader workflow or process (Preferred).
• Healthcare experience (Preferred).
• Proven intellectual curiosity (Preferred).
• 3.0 GPA (Preferred).

Important Information

• UnitedHealth Group is not able to offer visa sponsorship now or in the future for this position.
• Relocation is not offered for the Consultant Development Program.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.