Sales Development Program, Phoenix, AZ

About the Role

UnitedHealthcare is seeking candidates for multiple Early Careers full-time sales opportunities as a Sales Agent in the Sales Development Program in Phoenix, AZ. This inbound call role focuses on consulting customers on their insurance needs and matching them with appropriate coverages, products, and benefits. The program includes comprehensive training, paid support for obtaining required state insurance licenses, and opportunities for career acceleration.

Key Responsibilities

• Handle inbound calls from prospective members, identifying their needs and aiming to convert callers to qualified leads and sales.
• Ask appropriate questions and listen actively to identify issues, documenting required information in computer systems.
• Utilize knowledge of the product portfolio to assess prospect needs, explain product differences, and assist in selecting the best product.
• May make outbound calls to follow up on questions or review products and services with current members.
• Assist prospects with the completion of enrollment applications over the phone, ensuring accuracy and adherence to product requirements and enrollment guidelines.
• Meet established goals for performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools and techniques to drive efficiency, insights, and innovation within the functional area.
• Design, develop, and deploy AI-powered solutions to address complex business challenges.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM.
• Shift will be provided during training.
• Includes rotational weekend work.
• Full-time position with flexibility desired based on seasonality.

Work Location

• Onsite training program in Phoenix, AZ for 6-10 weeks.
• Post-training work location: Phoenix, AZ.

Program Features

• Participate in a Sales Development Program for career acceleration, skill development, and continued growth.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships with peers within the development program to expand your network.
• Structured, curriculum-based development program.

Compensation & Benefits

• Guaranteed base pay + monthly sales incentive earning potential.
• Average first-year annual earnings: $60K (base + sales commissions).
• Top performers can earn $80K+.
• Sign-on bonus: Up to $3,000 for external candidates ($2,000 base + $1,000 if licensure is held at time of offer).
• 18 days accrued Paid Time Off during the first year of employment + 8 Paid Holidays.
• Medical Plan options, Health Spending Account (HSA) or Health Saving Account (HSA) participation.
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Fun and competitive work environment.

Requirements & Tech Stack

• Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• AI tools and techniques (for AI-related responsibilities).

Qualifications

• Currently in the final year of obtaining a Bachelor's degree or obtained degree no longer than 24 months prior to the position start date from an accredited college/university.
• Bachelor's Degree must be obtained prior to the start of employment.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future.
• No license is required prior to starting in the role.
• Work or volunteer experience in sales, customer service, health care, or health insurance is preferred.