EHR Advisory Services Analyst, Consultant Development Program

About the Role

The Consultant Development Program (CDP) is an Early Careers program designed to launch recent college graduates into consulting work, solving problems and shaping outcomes for health care clients. This role sits within Optum Advisory, offering participants the chance to work with a diverse range of health care clients across multiple engagements. As a CDP participant, you will join a cohort focused on serving clients and improving the health system.

• This full-time position is located in Eden Prairie, MN, and will be available starting in 2027.
• Relocation is not offered for the Consultant Development Program.
• UnitedHealth Group cannot offer visa sponsorship for this position, now or in the future.

Key Responsibilities

• Work directly with internal and external clients to determine needs and solve complex business problems.
• Enable strategic business transformation through technology, AI, process improvement, and innovation.
• Apply AI tools to solve business problems, including research, analysis, reporting, and automation.
• Build and optimize prompts for AI activities.
• Conduct research and stakeholder interviews, including collecting, analyzing, trending, and presenting data and recommendations to clients.
• Navigate client-facing interactions, presentations, and relationship building during project delivery and change management.
• Promote project success through requirements analysis, presentation creation, and project management duties (meeting management, project planning, project budget support).
• Document customer/client requirements through clear written and oral communication.
• Perform analysis for business process re-engineering opportunities and document before and after process flows.
• Participate in assessment, project sizing, market analysis, and scope evaluation of potential project deliverables.
• Provide support and information to clients making strategic decisions and implementing enhancements.
• Execute technical configuration, testing, optimization efforts, and upgrades within the EHR to support client workflow needs.
• Resolve tickets and complex issues individually and as a team.
• Grow in specific areas of interest and develop subject matter expertise, including EHR platform certification(s) (e.g., Epic, Oracle Health).
• Attend required training(s) and successfully complete required work and/or exams related to applicable EHR platform certification(s).
• Maintain EHR platform certification(s) and complete required new version training/learning ongoing.
• Participate in organizational compliance and best practices, driving continuous improvement.
• Apply AI tools to solve business problems within your domain.
• Integrate AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Requirements & Tech Stack

• EHR platform certifications or willingness to obtain them after the start date.
• Demonstrated familiarity with AI tools (e.g., ChatGPT, Copilot) through prior academic, professional, or personal experience.
• Business acumen and basic data analysis experience.
• Ability to work in office on a hybrid schedule (1 day home/3 days in office) in Eden Prairie, MN for the duration of the program.
• Ability to travel up to 80% for the Consultant Development Program, dependent on project needs and location.

Qualifications

• Bachelor's degree earned within the past 24 months from an accredited college/university. Coursework to obtain the degree must be completed prior to the start of employment and verified within 6-8 weeks following the date at your school.
• A career interest in technology is required, as this role aligns to the Technology and Data team.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered.)
• F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered.
• H1-B and green card sponsorship is not available for this position.
• Preferred: 3.0 GPA.
• Preferred: Experience going beyond basic AI use, such as critically evaluating AI outputs, refining prompts for complex tasks, or integrating AI into a broader workflow or process.
• Preferred: Healthcare experience.
• Preferred: Proven intellectual curiosity.