Sales Development Program

About the Role

Join UnitedHealthcare's growing team in Miami, Florida, as a Sales Agent in the Sales Development Program. This is an early careers, full-time, inbound calling role focused on consulting customers on their insurance needs and matching them with appropriate coverages, products, and benefits.

Program Features

• Accelerate your career with a structured, curriculum-based Sales Development Program.
• Learn new skills and foster continued growth with support from experienced professionals, mentors, and sales leaders.
• Build your network by collaborating with a close-knit community of peers.
• Active application of AI tools and techniques within your functional area to drive efficiency, insights, and innovation.
• Design, develop, and deploy AI-powered solutions to address complex business challenges.

Key Responsibilities

• Handle inbound calls from prospective members, identifying assistance needs and converting callers into qualified leads or sales.
• Ask appropriate questions, listen actively, and document required information in computer systems.
• Utilize knowledge of the product portfolio to assess prospect needs, explain product differences, and help select the best product.
• May make outbound calls for follow-ups or to review products/services with current members.
• Assist prospects with enrollment application completion over the phone, ensuring accuracy and adherence to guidelines.
• Meet established performance, attendance, and consumer experience goals.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools to solve business problems within your domain.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows (e.g., reporting, dashboards, operations processes).
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Work Schedule & Location

• Operating hours: Monday - Friday 7:00 AM - 9:00 PM. Shifts will be provided during training.
• Rotational weekend work may be required.
• Full-time position with flexibility desired based on business seasonality.
• Onsite Training Program: 6-10 weeks, standard day shift.
• Site Location: 1000 NW 57th Court, Suite 500 Miami, FL 33126.
• Training is fully onsite, with post-training schedules determined by the Hiring Manager.

Compensation & Benefits

• Guaranteed base pay + monthly sales incentive earning potential.
• Sign-on Bonus: $2,000 for external candidates, an additional $1,000 if licensed at time of offer.
• Average first-year annual earnings: $60K (base + sales commissions).
• Top performers can earn $80K+.
• Hourly pay range: $16 - $24 per hour (based on full-time employment).
• 18 days accrued Paid Time Off during the first year + 8 Paid Holidays.
• Medical Plan options, Health Spending Account, or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term and Long-term Disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Fun and competitive work environment focused on teamwork and individual success.

Requirements & Tech Stack

• Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• AI tools and techniques.
• AI-powered solutions.
• AI-enabled tools.

Qualifications

• Currently in the final year of obtaining a Bachelor's degree OR obtained degree no longer than 24 months prior to position start date, from an accredited college/university.
• Bachelor's Degree must be obtained prior to start of employment.
• No license required prior to starting; company provides support and payment for required state insurance licenses.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future.
• Preferred: Work or volunteer experience in sales, customer service, health care, or health insurance.