Customer Service Executive
Sutherland
Hyderabad0–4 yrs30m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- Lead generationCustomer service
- Work
- On-site in Hyderabad
- Pay
- ₹3–4.25 LPA
- Skill demand
- Customer service65%Lead generation8%of 106 similar fresher jobs posted in India this week
- Listed
- 29 Oct 2026 · still open
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Key Responsibilities
- Handle inbound and outbound calls from international customers.
- Understand customer queries and provide appropriate resolutions.
- Communicate professionally and confidently in English.
- Provide accurate information while following process guidelines.
- Handle customer concerns with patience and a positive attitude.
- Maintain quality and productivity standards.
- Follow company policies and process requirements.
- Accurately document customer interactions and maintain records.
- Work effectively as part of a customer service team.
Requirements & Tech Stack
- Good spoken English and communication skills.
- Good listening and comprehension abilities.
- Strong customer-service and interpersonal skills.
- Ability to handle customer queries professionally.
- Good problem-solving and decision-making skills.
- Comfortable working in rotational/night shifts.
- Willingness to work from the office.
Qualifications
- Candidates with freshers to 4 years of experience can apply.
- Candidates from BPO, Customer Service, and International Voice processes are welcome.
Benefits
- Night-shift allowance provided in accordance with program guidelines.
- Two rotational days off each week.
- Two-way cab transportation available within a 25 km radius in night shifts.
- Monthly self-transport allowance of up to 3,500.
- Opportunities for professional development and career advancement.