Customer Support Representative

Job Title: Customer Support Representative

Company: Sutherland

About the Role

This is an excellent opportunity for candidates with good English communication skills who are looking to start or build their career in an international BPO.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer concerns with patience and a positive attitude.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Work effectively as part of a customer service team.

Requirements & Tech Stack

• Good spoken English and communication skills.
• Good listening and comprehension abilities.
• Strong customer-service and interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Comfortable working in rotational/night shifts.
• Willingness to work from the office.

Qualifications

• Candidates with freshers to 4 years of experience can apply.
• Candidates from BPO, Customer Service, and International Voice processes are welcome.

Benefits

• Night-shift allowance provided in accordance with program guidelines.
• Two rotational days off each week.
• Two-way cab transportation available within a 25 km radius in night shifts.
• Monthly self-transport allowance of up to 3,500.
• Opportunities for professional development and career advancement.