Senior Associate
Firstsource
Designation: Associate/Analyst/Sr. Analyst
Location: Bangalore/Hyderabad/Chennai/Mumbai
Business Unit: Servicing Voice/Non Voice
Skill: NV
Knowledge, Skills & Ability
- Knowledge of the US Mortgage Industry (Mortgage Cycle/ Servicing - Default Servicing- Loss Mitigation)
- Knowledge of different types of mortgages, its functioning, and documents involved in Mortgage Processing (Income, Tax, Purchase, Sales Documents)
- Good communication skills (Written and Verbal)
- Strong Customer Service Skills, Detail Oriented with good analytical skills
- Ability to make decisions based on the situation
- Working knowledge of MS Word, MS Excel, and PowerPoint
- Typing skills: 10 – 20 wpm
- Good phone/e-mail etiquette
- Ability to handle and accomplish multiple tasks
- Follow written and verbal instructions effectively
- Understand and perform basic financial transactions
- Must be a team player
Responsibilities
- Perform Review on Loan Foreclosure Documents including checking the status of MIN in compliance to the program and Guidelines
- Provide timely reports and observations during the process
- Inform certain groups to resolve discrepancies and/or advise of loan status
- Follows up on outstanding conditions
- Updating the findings in the system /prescribed format
- Raising flags on any potential issues
Education Qualifications
- Graduation is mandatory
Additional Requirements
- Fresher or Minimum 1 year of experience in Mortgage
- Flexible working in shifts based on client requirements
- Open to working extended periods/weekends when necessary
