Food And Beverage Associate

About the Role

Loop by Zolo is seeking an Food and Beverage Associate to deliver exceptional dining experiences that guests remember. This role is crucial for ensuring every guest receives attentive, hygienic, and efficient dining service without friction, contributing to the overall guest experience and property growth.

Key Responsibilities

• Deliver warm and professional dining interactions.
• Maintain speed without compromising accuracy.
• Protect hygiene standards at all times.
• Support table turnover and revenue growth.
• Contribute to smooth shift coordination.

Responsibilities Include

Service With Smile & Guest Warmth

• Greet guests warmly upon arrival.
• Maintain eye contact and positive body language.
• Speak politely and confidently.
• Check on guest satisfaction during service.
• Handle complaints calmly and respectfully.
• Maintain an approachable presence.

Service Speed & Coordination

• Take orders promptly.
• Communicate clearly with the kitchen.
• Ensure correct order delivery.
• Respond quickly to additional requests.
• Process billing efficiently.
• Coordinate smoothly during peak hours.

Hygiene & Presentation Standards

• Maintain a clean and proper uniform.
• Follow hand hygiene practices.
• Ensure tables are clean before seating.
• Handle food safely.
• Maintain cleanliness of the service station.

Product Knowledge & Suggestive Selling

• Explain menu items clearly.
• Recommend dishes based on guest preference.
• Suggest add-ons or beverages appropriately.
• Know availability and special offers.
• Answer dietary queries confidently.

Attention to Detail & Order Accuracy

• Confirm orders before sending to the kitchen.
• Check orders before serving.
• Deliver to the correct table.
• Verify billing accuracy.
• Rectify mistakes quickly.

Team Coordination & Shift Discipline

• Report on time for shifts.
• Communicate clearly with kitchen staff.
• Support the team during peak hours.
• Maintain smooth handover between shifts.
• Escalate service issues appropriately.

Qualifications

Requirements

• 0–2 years of experience in F&B, hospitality, or service roles.
• Freshers with strong communication and energy are welcome.
• Willingness to work rotational shifts.
• Groomed appearance and service mindset.
• Basic understanding of menu handling is helpful.

Skills & Attributes

• Enjoy interacting with people.
• Stay energetic during busy hours.
• Notice small details.
• Value cleanliness and presentation.
• Comfortable recommending products.
• Enjoy working in a team environment.