L2 Production Analysts

About the Role

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.

Key Responsibilities

• Performs technical work, often in support of professional roles.
• Completes assignments and facilitates the work activities of others; may coordinate work beyond own area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others (not a supervisor).
• Works autonomously within established procedures and practices.

Requirements & Tech Stack

• Vocational training or the equivalent experience.
• Advanced and specialized expertise in an analytical/scientific method or operational process.
• Understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines.
• Good understanding of how related teams coordinate their efforts and resources to achieve objectives.
• Exercises judgment, based on previous experience, practices, and precedents, to identify and solve problems that arise with little or no precedent.
• Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others.

Qualifications

• Typically developed through a combination of job-related training and considerable on-the-job experience.
• Serves as team lead, may allocate work and provide subject matter guidance to more junior team members.