Recruitment Coordinator (Voice Process)

About the Role

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering recruitment support across industries including staffing, healthcare, retail, logistics, IT, and customer support.

Job Roles & Responsibilities

In the role of Recruiting Coordinator, you will be focused on interview scheduling and helping to guide candidates, hiring teams, and recruiters through the interview journey.

• Manage calendar events, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes.
• Drive an exceptional customer experience through ensuring high levels of attention to detail and delivering high standards of support for our hiring teams and new hires.
• Work closely in a team environment with the ability to partner with diverse teams across multiple client locations.
• Liaise with key business partners within the organization to drive and maintain hiring processes while adhering to tight deadlines and service level agreements (SLAs).
• Coordinate complex domestic and international travel arrangements.
• Ensure the candidate experience represents the brand.
• Manage a variety of additional tasks which may include travel and expense support and other reporting as needed.
• Foster alignment with peers to uphold global support standards.

Minimum Qualifications

• Experienced in Recruiting Coordination, project coordination, or event planning in a fast-paced customer-focused environment.
• Unrivalled attention to detail and consistent delivery of the highest quality of work.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Customer orientated, focusing on quality and coaching your team for continuous improvement.

Preferred Qualifications

• Proven track record of driving process improvements.
• Strong desire to provide outstanding customer service.
• Ability to exercise tact, discretion, and the initiative to efficiently meet the demands of multiple internal customers.
• Skilled at effectively managing and prioritizing escalations or business critical situations.
• Agile in ambiguity, with an ability to persevere and adapt under pressure.