Trainee Customer Service Support Advisor
BT Group
Greater Kolkata AreaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer service
- Work
- On-site in Greater Kolkata Area
- Pay
- Not stated by the employer.
- Skill demand
- Customer service88%of 149 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About The Role
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success, and providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
Key Responsibilities
- Assists in creating value-based relationships with customers to optimize customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis to understand customer needs, providing customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures to achieve objectives and the vision of the Customer Service team.
- Handles customer contacts professionally and effectively, showing resilience and sound decision-making whilst under pressure.
- Participates in continuous improvement activities to improve customer service team processes.
Requirements & Tech Stack
- BT Group's solution portfolio
- Basic analysis skills
- Resilience
- Sound decision-making skills
Qualifications
No specific qualifications were stated in the provided text.