Customer Support Specialist
iNvent Apple Premium Partner
Faridabad, Haryana, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceSalesMicrosoft OfficeOperations
- Work
- On-site in Faridabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service88%Operations19%Sales7%Microsoft Office7%of 149 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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Customer Support Intern
iNvent Apple Premium Partner
About the Role
We are looking for a customer-focused and enthusiastic Customer Support Intern to join our team at an Apple Premium Partner Store. The candidate will be responsible for handling customer calls, addressing queries, providing product-related information, and ensuring a smooth and satisfying customer experience.
Key Responsibilities
- Handle incoming customer calls and respond to customer queries professionally and promptly.
- Build strong customer relationships and ensure high levels of customer satisfaction.
- Provide accurate information about Apple products, services, accessories, and store offerings.
- Assist customers with product-related queries, service requests, and follow-ups.
- Coordinate with the store sales and service teams to resolve customer concerns efficiently.
- Follow up with customers to ensure their queries and concerns have been addressed.
- Maintain records of customer interactions, feedback, and follow-up requests.
- Stay up to date with the latest Apple products, features, technologies, and updates.
- Maintain professional communication and represent the company positively in every customer interaction.
Requirements & Tech Stack
- Good verbal communication skills in English and Hindi.
- Strong interpersonal skills with a customer-first approach.
- Basic knowledge of smartphones and technology; familiarity with Apple products is an advantage.
- Good listening, problem-solving, and follow-up skills.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
- Willingness to learn about Apple products and customer support processes.
Qualifications
- Freshers and students looking for practical experience in customer support are welcome to apply.
- Positive attitude, patience, and a willingness to learn.
- Ability to handle customer queries calmly and professionally.
- Strong sense of responsibility and attention to detail.
Learning Opportunities
- Hands-on experience in customer relationship management.
- Exposure to Apple’s product ecosystem and retail operations.
- Development of communication, problem-solving, and customer service skills.