Associate Enterprise Technical Specialist
Basware
Palwal, Haryana, India0–2 yrs3d agovia LinkedIn
About the Role
As an Associate Enterprise Technical Specialist, you will:
- Support Basware employees globally.
- Manage operational tasks related to Business and Enterprise Solutions.
- Take ownership of assigned responsibilities.
- Ensure the seamless operation of digital support and services.
- Collaborate with Solution Managers within the Enterprise Technology team as part of virtual teams.
Qualifications
We are looking for a customer-focused IT professional with knowledge or experience in:
- Windows, Microsoft 365, Active Directory/Entra ID, endpoint devices, and basic networking concepts.
- IT Service Desk/ITSM processes, including incident, request, escalation, and access management.
- Troubleshooting hardware, software, connectivity, and end-user technical issues.
- Strong communication, customer service, problem-solving, prioritization, and ownership skills.
- Ability to work effectively in a global, multicultural, process-driven, and shift-based support environment.
Optional / Good-To-Have Skills
- Exposure to Azure, macOS/Linux, PowerShell, and endpoint management technologies.
- Familiarity with AI tools such as Microsoft Copilot and Claude.
- Knowledge of Power Platform, automation, or ITIL/service management practices.
- Willingness to learn new technologies and continuously improve IT support services.