League Operations Associate

About the Role

The League Operations Associate supports ESC league operations on match days. You are a first point of contact for coaches, captains, and players, you help run match-day operations and ongoing game lobbies, and you apply league rules consistently. This is a part-time, independent contractor position of about 10 hours per week, with opportunities for advancement with company growth.

• Pay: $15/hr
• Location: Remote
• Schedule: Pacific Time late afternoons-early evenings, Monday-Thursday + Saturdays.
• Reports to: Director, League Operations & Director, League Production, & Ownership.

Key Responsibilities

• Match-Day Operations
• Help run league match night operations, ensuring smooth competition experience across our Discord and proprietary competition platform.
• Apply and uphold league bylaws and rules.
• Coordinate with the League Operations team to ensure operations flow in a timely manner and promptly respond to all support ticket requests to ensure all matches and shifts end on time.
• Assist with other operations and events as needed, including but not limited to: recruitment season, qualifiers and ESC events.
• Support and Communication
• Act as the first point of support contact for coaches, captains, and players through Discord and our ticket system.
• Handle roster questions and basic disputes/rulebook questions, and escalate rule disputes and technical issues to the right level of support.
• Contribute to the ongoing improvement of our product by providing feedback on operations and engagement.

Core Competencies

• Reliability: Shows up on time and follows through on commitments.
• Communication: Shares information clearly and respectfully with players, coaches, and staff.
• Teamwork: Works well with others and builds positive relationships.
• Initiative: Identifies problems and suggests improvements.
• Professionalism: Upholds high standards of conduct and accountability.
• Adaptability: Responds effectively to change, and performs effectively in a fast-paced, high-stress environment.

Qualifications & Experience

• Working knowledge of Discord and common esports software platforms.
• Familiarity and knowledge of popular esports titles.
• Ability to multitask in a fast-paced environment, work independently, and collaborate with a team.
• Strong verbal and written communication skills.
• Reliable internet and availability for set weekly shifts.
• Previous experience in tournament or league operations preferred.
• Experience working with students or youth programs preferred.
• May be asked to travel for ESC in-person events.
• Background check required.
• Former VHEL players and coaches are encouraged to apply.

Expected Commitments

• ESC serves youth players and the adults who support them. Team members are expected to treat players, coaches, and families with respect, protect player information and privacy, and follow our conduct policies at all times.
• A background check will be required for this role.
• This is a part-time position.