EI kyoson service engineer

About the Role

The EI Kyoson Service Engineer is a full-time, on-site role based in Gurugram. This position is responsible for providing field service support.

Key Responsibilities

• Provide field service support, including installation, inspection, maintenance, and repair of equipment and systems at customer locations.
• Diagnose technical issues and perform systematic troubleshooting.
• Deliver timely technical support to ensure minimal downtime for clients.
• Document service activities and prepare reports.
• Coordinate with internal teams.
• Communicate clearly with customers regarding system status, recommendations, and follow-up actions.
• Adhere to safety standards.
• Maintain tools and service equipment.
• Contribute feedback to improve service processes and product performance.

Qualifications

• Strong Troubleshooting skills to identify, analyze, and resolve technical issues efficiently.
• Field Service experience, including on-site customer interaction and equipment handling.
• Effective Communication skills for clear reporting, customer updates, and coordination.
• Technical Support capabilities to assist customers.
• Maintenance & Repair skills for routine servicing, corrective actions, and component replacement.
• Relevant diploma or degree in Electrical, Electronics, Instrumentation, or a related engineering discipline is preferred.
• Ability to work independently in the field, manage time and priorities, and maintain high safety and quality standards.
• Basic computer literacy for service documentation, reporting, and use of diagnostic tools.
• Prior experience in industrial or automation environments is an advantage.